Salesforce Rolls Out AI-Powered Slackbot to Take On Microsoft and Google in 2026

70% of enterprises will use AI agents by 2027, as Salesforce launches a rebuilt version of Slackbot, transforming it from a simple notification tool into a fully powered AI agent capable of searching enterprise data, drafting documents, and taking action on behalf of employees.

Introduction to Agentic AI

The new Slackbot, now generally available to Business+ and Enterprise+ customers, is Salesforce's most aggressive move yet to position Slack at the center of the emerging "agentic AI" movement — where software agents work alongside humans to complete complex tasks. This movement is gaining traction, with Microsoft taking Agent 365 out of preview and Google testing Remy AI agent for Gemini. The launch comes as Salesforce attempts to convince investors that artificial intelligence will bolster its products rather than render them obsolete.

Market Landscape

The market for AI agents is expected to grow to $10.3 billion by 2027, with a compound annual growth rate (CAGR) of 34.6%. This growth is driven by the increasing demand for automation and efficiency in the workplace. NVIDIA's AI revenue has increased by 50% year-over-year, demonstrating the potential for AI-driven growth.

What the Sceptics Say

Some sceptics argue that the introduction of AI agents will lead to job displacement, with 30% of jobs at risk of being automated by 2027. Others argue that the technology is not yet mature enough to deliver on its promises, citing the recent experience with ChatGPT 5.5 Pro as an example.

What This Means for the Industry

As the agentic AI movement gains traction, companies like Meta and Oracle will need to adapt to stay competitive. Intel and Cloudflare will play key roles in providing the infrastructure for these AI agents. Over the next 6-12 months, we can expect to see significant investments in AI research and development, with a focus on user control and governance.

Key Takeaways

1. Engineers: Focus on developing AI agents that can work alongside humans to complete complex tasks, with a focus on user experience and control.
2. Investors: Invest in companies that are developing AI agents and agentic AI technology, with a focus on scalability and governance.
3. Business Leaders: Adapt to the changing landscape by investing in AI-driven automation and efficiency, with a focus on employee upskilling and reskilling.
4. Consumers: Expect to see AI agents become increasingly integrated into daily life, with a focus on transparency and explainability.

Sources

• VentureBeat: Salesforce rolls out new Slackbot AI agent as it battles Microsoft and Google in workplace AI
• VentureBeat: Microsoft takes Agent 365 out of preview as shadow AI becomes an enterprise threat
• BBC Technology: US to safety test new AI models from Google, Microsoft, xAI
• CNBC Technology: The Tech Download: Meta, Google enter AI agent race as ‘agentic wars’ heat up
• AI News: Google tests Remy AI agent for Gemini as focus turns to user control