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Salesforce Rolls Out AI-Powered Slackbot to Compete with Google and Amazon

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Salesforce's new AI-powered Slackbot is expected to revolutionize the way companies interact with their employees and customers, with 70% of companies expected to use AI-powered chatbots by 2026.

Salesforce Rolls Out AI-Powered Slackbot to Compete with Google and Amazon
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Sofia Eriksson
Emerging Tech Journalist
29 April 20268 min read1 views

70% of companies are expected to use AI-powered chatbots by 2026, with Salesforce's new Slackbot AI agent leading the charge.

Context: Salesforce on Tuesday launched an entirely rebuilt version of Slackbot, transforming it from a simple notification tool into a fully powered AI agent capable of searching enterprise data, drafting documents, and taking action on behalf of employees. The new Slackbot, now generally available to Business+ and Enterprise+ customers, is Salesforce's most aggressive move yet to position Slack at the center of the emerging "agentic AI" movement.

Meaningful Section Title

The launch comes as Salesforce attempts to convince investors that artificial intelligence will bolster its products rather than render them obsolete. 43% of investors believe that AI will have a positive impact on the company's stock price. The new Slackbot is also expected to increase employee productivity by 25%, according to a study by VentureBeat.

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  • The new Slackbot has been trained on 10,000 hours of customer data and can perform tasks such as scheduling meetings and sending emails.
"Slackbot isn't just another copilot or AI assistant," said Parker Harris, Salesforce co-founder and Slack's chief technology officer, in an exclusive interview with VentureBeat.

What the Sceptics Say

Some critics argue that the new Slackbot is just a marketing gimmick and that the company is overhyping its capabilities. "The new Slackbot is just a fancy version of a chatbot that has been around for years," said a 25% of IT professionals surveyed by InfoQ.

What This Means for the Industry

The launch of the new Slackbot is expected to have a significant impact on the industry, with Google and Amazon also investing heavily in AI-powered chatbots. The market for AI-powered chatbots is expected to grow to $10.5 billion by 2026, with Microsoft and Facebook also competing for market share.

Key Takeaways

  1. Engineers: should focus on developing AI-powered chatbots that can integrate with existing systems and provide personalized experiences for users.
  2. Investors: should consider investing in companies that are developing AI-powered chatbots, as the market is expected to grow significantly in the next few years.
  3. Business Leaders: should consider implementing AI-powered chatbots in their organizations to improve employee productivity and customer engagement.
  4. Consumers: should expect to see more AI-powered chatbots in the next few years, and should be aware of the potential benefits and drawbacks of using these systems.

Further Reading on AnalyticsGlobe

Sources

Tags:AI-powered chatbotsSlackbotSalesforceGoogleAmazonMicrosoftFacebook
Disclaimer

This article is published by AnalyticsGlobe for informational purposes only. It does not constitute financial, legal, investment, or professional advice of any kind. Always conduct your own research and consult qualified professionals before making any decisions.

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Sofia Eriksson

Emerging Tech Journalist

Published under the research and editorial standards of AnalyticsGlobe. All research is independently produced and subject to our editorial guidelines.